Last Updated: 02/12/2025
Thank you for shopping with Zotaportal. We strive to provide high-quality electronics and a smooth shopping experience. If you are not satisfied with your purchase, this policy explains how returns and refunds work.
1. Eligibility for Returns
You may request a return if:
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The product is defective, damaged, or not functioning properly.
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You received the wrong item.
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The product is missing accessories or components.
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The product is not as described on the website.
Products must be returned within 7–10 days of delivery, unless specified otherwise on the product page.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
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Opened earphones, earbuds, or headphones
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Personal care electronics (e.g., trimmers, shavers)
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Products without original packaging
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Software, digital items, or downloadable content
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Items damaged due to misuse or unauthorized repairs
3. Conditions for Returns
To qualify for a return:
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Product must be in original condition
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All accessories, manuals, and packaging must be included
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The item should not show signs of physical damage or misuse
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A valid proof of purchase is required
We may request photos or videos to verify the issue before approving the return.
4. Return Process
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Contact our support team with your order details.
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Our team will verify and approve the return (if eligible).
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We will arrange a pickup through our courier partner.
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Once the returned product is received and inspected, we will notify you of the refund status.
5. Refund Method
Refunds will be issued using the original payment method, such as:
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UPI
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Wallet
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Debit/Credit Card
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Net Banking
Refunds typically take 5–7 business days after product inspection.
Shipping or COD charges (if applicable) are non-refundable.
6. Replacement Policy
If you prefer a replacement instead of a refund:
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We will send a new unit after receiving the returned item
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Replacement depends on product availability
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If unavailable, we will process a refund instead
7. Order Cancellation
You may cancel your order before it is dispatched. After dispatch, cancellation is not possible, but you may request a return once delivered (if eligible).
8. Damaged or Missing Items
If you receive:
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A damaged product
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A defective device
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A product with missing accessories
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A wrong item
Please report it within 48 hours of delivery with unboxing photos or videos.
9. Contact Us
For return or refund requests, please contact:
CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED
📞 +91 8762908392
📧 info@zotaportal.com
📌 Flat No. 503, 5th Floor, Jain Sadguru Capital Park, Madhapur, Hyderabad, Telangana – 500081.