PRIVACY POLICY
Last Updated: 02/02/2026
Welcome to zotaportal (“we”, “our”, or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal data when you visit, access, or make a purchase from our website.
By accessing or using our website, creating an account, or making a purchase, you consent to the collection, storage, use, and processing of your information in accordance with this Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. Information We Collect
We may collect personal information that you provide directly to us, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through trusted payment gateways)
- Order details and preferences
- Information submitted through customer support or inquiry forms
We may also automatically collect certain non-personal information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Cookies and browsing behavior
- Website usage information and pages visited
2. Consent to Data Collection and Processing
By accessing or using our website, placing an order, creating an account, or otherwise submitting personal information, you expressly consent to the collection, storage, processing, and use of your personal data for the purposes outlined in this Privacy Policy.
Where required under applicable law, we may request additional or specific consent for promotional communications and certain processing activities. You may withdraw consent at any time by contacting us using the details mentioned below, subject to legal or contractual obligations.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Improve and personalize user experience
- Communicate order updates, promotions, offers, and important notifications
- Respond to customer queries and support requests
- Enhance website functionality, performance, and security
- Detect and prevent fraud, misuse, or unauthorized access
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell, rent, or trade your personal information.
However, we may share your information with:
a. Service Providers
Trusted third parties who assist us in operating our services, including:
- Delivery partners and courier services for order fulfillment
- Payment gateways for secure payment processing
- Website hosting and technical support providers
- Communication and email service providers
b. Legal Authorities
We may disclose information if required by law, court order, government authority, or to protect our legal rights, prevent fraud, or maintain security.
c. Business Transfers
In case of merger, restructuring, acquisition, or sale of business assets, user information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and personalize content.
You may disable cookies through browser settings; however, some features of the website may not function properly.
6. Data Protection & Security
We implement commercially reasonable security measures to protect your personal information against unauthorized access, alteration, misuse, or disclosure.
Payment-related information is securely processed through trusted third-party payment gateways, and we do not store complete debit or credit card information on our servers.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, including the DPDP Act, you may have the right to:
- Request access to your personal data
- Request correction or updating of inaccurate information
- Request deletion of your information (where applicable)
- Withdraw consent for marketing communications
- Obtain details regarding how your information is processed
- Raise grievances regarding privacy or data handling
To exercise these rights, please contact us at info@zotaportal.com.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or policies. We recommend reviewing their privacy policies before sharing any personal information.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, customer support, legal compliance, dispute resolution, fraud prevention, tax obligations, and enforcement of agreements.
When personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with applicable legal and business requirements.
10. Children’s Privacy
Our services are intended only for individuals who are 18 years of age or older.
We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we discover that personal information belonging to a person under 18 has been collected, we will take reasonable steps to promptly delete such information.
If you believe a person under 18 has submitted personal information to us, please contact us immediately.
11. Compliance with the Digital Personal Data Protection Act, 2023
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
We implement reasonable safeguards to protect personal data, process information only for lawful purposes, obtain consent where required, and provide mechanisms for users to exercise their applicable rights regarding access, correction, deletion, and grievance redressal.
12. International Data Transfers
Your personal information may be processed, stored, or transferred to locations outside your state or country where our service providers, technology partners, or infrastructure providers operate.
Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information and that such processing is carried out in accordance with applicable laws and this Privacy Policy.
By using our website and services, you acknowledge and consent to such transfers where necessary for the provision of our services.
13. Grievance Officer
In accordance with applicable law, including the Digital Personal Data Protection Act, 2023, users may contact our Grievance Officer regarding complaints, concerns, or questions related to privacy, data handling, or personal information.
Grievance Officer Details
- Grievance Officer Name: Aditya
- Company: CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED
- Email: grievance@zotaportal.com
- Phone: +91 8762908392
Address: Flat No. 503, 5th Floor, Jain Sadguru Capital Park, Madhapur, Hyderabad, Telangana – 500081
We will make reasonable efforts to resolve grievances within a reasonable timeframe in accordance with applicable laws.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, operational, or business requirements.
The latest version will always be available on this page along with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
15. Contact Us
For any questions regarding this Privacy Policy, personal information, or data protection matters, you may contact:
CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED
📞 +91 8762908392
📧 info@zotaportal.com
📌 Flat No. 503, 5th Floor, Jain Sadguru Capital Park, Madhapur, Hyderabad, Telangana – 500081