Refund Policy

Effective Date: September 9, 2025

Thank you for shopping with Zotaportal, operated by Dawnpoint Trading Private Limited. We are committed to providing you with high-quality fashion products and a seamless online shopping experience. If you are not fully satisfied with your purchase, we’re here to make it right.

Eligibility for Refund

You may request a refund under the following conditions:

• You received a damaged, defective, or incorrect item

• The product is eligible for return as per our Return Policy

• The item is returned in its original condition, unused, with original tags and packaging

• The request is made within the return window (typically 7 days from delivery)

Refund Process

1. Raise a Request

Email us at support@zotaportal.com with:

• Your Order ID

• A brief reason for the return

• Clear images in case of damage or incorrect product

2. Inspection & Approval

Once we receive your return, our team will inspect the item. If approved, we will initiate your refund.

3. Refund Timeline

• Refunds will be credited to your original payment method (UPI, Credit/Debit Card, Wallet, etc.)

• It may take 7–10 business days for the amount to reflect, depending on your bank/payment provider

Important Notes

• Shipping charges (if any) are non-refundable

• Refunds are not applicable for products showing signs of use, tampering, or damage not caused by us

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after verification

Contact Us

For any refund-related assistance, feel free to reach out:

Zotaportal
Dawnpoint Trading Private Limited
Office No.-207, Plot No-6, S/F, A-2 Friends Tower,
Paschim Vihar, West Delhi, New Delhi – 110063, India
Email: support@zotaportal.com
Phone: +91 7738790573
Website: https://zotaportal.com

We value your trust and aim to make your shopping experience worry-free.
Happy Shopping! 💃✨