Shipping Policy

Effective Date: September 9, 2025

At Zotaportal, operated by Dawnpoint Trading Private Limited, we are dedicated to ensuring fast, secure, and reliable delivery of your fashion orders across India. This policy outlines how and when your orders will be shipped and delivered.

🚚 Shipping & Delivery Timeframes

Once your order is confirmed, we aim to dispatch it within 1–2 business days.

Estimated delivery times:

• Metro Cities: 2–4 business days

• Other Cities/Towns: 3–6 business days

• Remote Locations: 5–9 business days

Note: Delivery timelines may vary due to location, local disruptions, holidays, or high-demand periods.

📦 Shipping Charges

Prepaid Orders:
✅ Free Shipping is available across India on all prepaid orders

Cash on Delivery (COD):
❌ COD is not available on most of our products
⚠️ If offered for select products, a nominal handling charge of ₹49 may apply

🔐 Order Processing

• Orders placed before 12:00 PM IST are usually processed the same day

• Orders placed after 12:00 PM are processed on the next business day

• Orders are not processed, shipped, or delivered on Sundays or public holidays

📍 Service Coverage

We deliver to over 19,000+ pin codes across India through trusted and verified logistics partners, ensuring secure and timely delivery to both urban and rural locations.

Currently, international shipping is not available.

📦 Tracking Your Order

Once your order is shipped, you’ll receive:

• A tracking ID

• A tracking link

• Notifications via SMS, Email, or WhatsApp

You can also track your order at any time by visiting:
👉 https://zotaportal.com/my-account/orders

🚫 Failed Delivery & RTO (Return to Origin)

Orders may fail to deliver if:

• The customer is unavailable at the time of delivery

• The shipping address is incorrect or incomplete

• Payment is not completed (for COD, if enabled)

In such cases, the package will be marked as Returned to Origin (RTO). For redelivery, the customer must reconfirm details and may be charged a re-shipping fee.

⚠️ Important Shipping Notes

• Ensure your address and mobile number are accurate at checkout

• Once an order is dispatched, it cannot be modified or cancelled

• In case of any delivery issues or delays, our support team will contact you

📞 Need Help?

For shipping-related support, feel free to reach us:

Zotaportal
Dawnpoint Trading Private Limited
Office No.-207, Plot No-6, S/F, A-2 Friends Tower,
Paschim Vihar, West Delhi, New Delhi – 110063, India
Email: support@zotaportal.com
Phone: +91 7738790573
Website: https://zotaportal.com

Zotaportal – Delivering fashion at your doorstep, fast and worry-free.
Thank you for shopping with us! 💃✨