Last Updated: 02/12/2025
Welcome to zotaportal, operated by CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED (“we”, “our”, “us”). This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
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Orders are processed only after successful payment confirmation.
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We usually process and dispatch orders within 1–3 business days, excluding Sundays and public holidays.
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During peak seasons, promotional sales, or unforeseen circumstances, processing times may be extended.
2. Shipping Locations
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We currently ship within India only.
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Delivery is subject to serviceability of the shipping address by our courier and logistics partners.
3. Shipping Charges
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Shipping charges, if applicable, will be clearly displayed during checkout before order confirmation.
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All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
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Shipping charges are non-refundable once the order has been dispatched.
4. Estimated Delivery Timeline
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Orders are generally delivered within 3–10 business days after dispatch, depending on the delivery location.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other external factors beyond our control.
5. Shipment Tracking
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Once your order is shipped, tracking details will be shared via email or SMS, where available.
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Customers can track their shipment using the provided tracking information.
6. Delays & External Factors
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CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED is not responsible for delays caused by courier partners, natural calamities, strikes, government regulations, or other circumstances beyond our reasonable control.
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We will make reasonable efforts to keep customers informed in case of significant delays.
7. Incorrect Address & Failed Delivery
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Customers are responsible for providing accurate and complete shipping information at checkout.
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We are not liable for delivery failures due to incorrect, incomplete, or unreachable addresses.
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If an order is returned due to failed delivery attempts, additional re-shipping charges may apply.
8. Damaged, Missing, or Incorrect Items
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If you receive a damaged, missing, or incorrect product, please notify us within 48 hours of delivery.
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Supporting images or videos may be required for verification and resolution.
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Issues will be resolved as per our Return & Refund Policy, if applicable.
9. Delivery Confirmation
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An order is considered successfully delivered once it has been handed over at the shipping address provided during checkout.
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Any delivery-related concerns must be reported within the specified reporting period.
10. Changes to Shipping Policy
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We reserve the right to update or modify this Shipping Policy at any time without prior notice.
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Changes will be effective immediately upon posting on the website.
11. Contact Information
For any shipping-related queries or assistance, please contact us:
CASSIUS SOFTWARE SOLUTIONS PRIVATE LIMITED
📞 Phone: +91 8762908392
📧 Email: info@zotaportal.com
📍 Address:
Flat No. 503, 5th Floor, Jain Sadguru Capital Park,
Madhapur, Hyderabad, Telangana – 500081, India